Dispute Resolution, Conflict Management, Training
& Small Business Consultation

We serve the community with a range of accessible, high quality and affordable Dispute Resolution services, including Mediation; and educate community members about conflict prevention and collaborative problem-solving.

 

 

 

Mediation Skills Training

 

REMOTE INTENSIVE BASIC MEDIATION TRAINING

Learn Proven Strategies for Managing Personal and Organizational Conflict. Conflict Management skills are more important than ever in this time of stress and division.  This training is offered remotely throughout the year.  Please contact us directly to schedule a training for your organization.  Cape Mediation is a leader in Dispute Resolution.  Since 1989 we have offered unparalleled high-quality training.

Our Intensive Basic Mediation Training is designed for those who want to learn the general practice of mediation. It examines the procedures, skills and strategies used by mediators. The training is highly interactive and exceeds the requirements of Rule 8 of the Massachusetts Supreme Judicial Court’s Uniform Rules on Dispute Resolution.  

It is the first step required to enter the field of mediation.

  • Learn through role plays, exercises and lectures.
  • Experience the steps of the mediation process.
  • Incorporate new skills at work.
  • Gain valuable life skills.
  • Receive a mediator skills manual and take away material.

ONLINE TRAINING
In our online training, you will learn mediation theory and skills, and participate in live hands-on role-play practice with our experienced trainers.  You will also have live access to meet with our trainers one-on-one.

ONLINE TRAINING REQUIREMENTS
Participants must have access to reliable internet, video camera, and speakers.  We do not recommend students participate on a tablet or cell phone.

CLICK HERE TO INQUIRE ABOUT UPCOMING TRAINING

HOW CAN THE LESSONS WE LEARN IN MEDIATION HELP US IN OUR EVERYDAY AND PROFESSIONAL LIFE?

When we use the valuable skills we learn in mediation, we can have a big impact. They help us to build trust and transform conflict in our personal and work relationships.  People from many different backgrounds have participated in our mediation trainings and workshops, and have shared how the skills that they learned have made a difference in their lives.

"No wonder even the smoothest deal can feature some degree of tension or miscommunication. 'I’m a full-time therapist who occasionally shows houses' is a flippant Realtor adage. Thankfully, mediation skills can be deployed at every stage of a transaction to improve communication, build trust, and – ideally – lead to a happy ownership transfer."
- Maggie Fearn

To read the full article, see the May 2024 newsletter: https://capemediation.org/newsletter/

"I was asked to articulate how my acquired mediation skills assist me in the context of my roles in municipal boards. My first response is that I’m confident I would not have lasted very long in these roles if not having benefited from 'mediation therapy', oh I mean mediation training. And furthermore, I definitely would not have had the privileges to advance to leadership roles in municipal boards without such training. This is true because as a long time zealous advocate for down trodden defendants in the criminal arena my oath was to plow through the system always aiming to twist the law in my clients best interest. That’s the job. That’s the charge. There is an amount of ego that goes with the territory of being zealous and creatively walking the legal lines."
- Randi Potash

To read the full article, see the February 2024 newsletter: https://capemediation.org/newsletter/

"Lawyers are often thought to have wonderful speaking ability. Unfortunately, sometimes lawyers are so busy showing how smart they are that they do not get a full understanding of their client's case. Being a good listener is more important than being a good talker when you are trying to learn about your client's case. I always learn more when I listen than when I talk. This means being an active listener and reflecting back what they said, so they know that you have heard them. As Yogi Berra might have said, 'You can hear a lot by just listening.'"
- Jim Duane

To read the full article, see the March 2024 newsletter: https://capemediation.org/newsletter/

"Learning to listen to others is one of the most important skills you can have as a support professional. When you are doing a service for someone else, listening is key. Your job is not to prove how smart you are, your job is to help them resolve the issue. The best way to learn what is important to your client is by listening carefully to their story without interrupting."
- Customer Support Professional

To read the full article, see the December 2023 newsletter: https://capemediation.org/newsletter/

FREQUENTLY ASKED QUESTIONS

WHAT SKILLS WILL I LEARN? (Click to Expand)

Our training teaches conflict management, dispute resolution techniques, program processes and procedures, ethical standards, and proven strategies to develop skills to learn to manage conflict and become an effective mediator. You will learn the techniques, procedures and processes that form the foundation of every mediation. The training is led by our experienced team of mediators who have been practicing Conflict Resolution, Communication and Mediation skills for more than 25 years. 

 

WILL I BECOME A CERTIFIED MEDIATOR AFTER COMPLETING THE TRAINING? (Click to Expand)

Cape Mediation’s Remote Intensive Basic Mediation Training is the first step required to enter the field of Mediation. Although Massachusetts does not certify or license mediators, there are rules of court that may require you to complete at least a 30-hour basic mediation training. Our training is a highly interactive hands-on training that exceeds the requirements of Rule 8 of the Massachusetts Supreme Judicial Court’s Uniform Rules on Dispute Resolution. After successfully completing the course, you will then qualify to participate in our Advanced Practice Program where you will work with experienced neutrals to become an effective mediator. People that successfully complete our Advanced Practice Program are eligible to apply to our court-connected Dispute Resolution Volunteer panel. 

 

WHO SHOULD ATTEND TRAINING? (Click to Expand)

Conflict Management skills are more important than ever in this time of stress and division. You will learn proven strategies for managing organizational and personal conflict. You will learn valuable skills to become more productive at work and in your personal relationships. 

 

PAST ATTENDEES (Click to Expand)
Attorneys
Business Professionals
Contractors
Educators
Human Resources Staff
Nurses
Physicians
Real Estate Professionals
Service Staff
Social Workers
Therapists 

 

WHY SHOULD I CHOOSE CAPE MEDIATION FOR BASIC MEDIATION TRAINING? (Click to Expand)

Cape Mediation has provided Dispute Resolution services and training for more than 30 years, including Conflict Management training and workshops, to businesses, individuals, schools, and other organizations. We are the only Dispute Resolution center on Cape Cod to provide mediation and conciliation services in seven court programs in the District Courts in Barnstable and Nantucket Counties. Our training exceeds the requirements of Rule 8 of the Massachusetts Supreme Judicial Court’s Uniform Rules on Dispute Resolution. You will gain practical hands-on experience in conflict management skills and in the mediation process. Our trainers are highly experienced in the field of Dispute Resolution, including mediation, conciliation, facilitation, and conflict coaching. 

COMING IN 2025!

 

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“The world would rotate on its axis more smoothly if everyone applied the skills offered in this program.”
–Attorney

“A great learning experience with a wide array of life applications”
– Director, Non-Profit

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