Dispute Resolution, Conflict Management, Training
& Small Business Consultation

We serve the community with a range of accessible, high quality and affordable dispute resolution services and educate community members about conflict prevention and collaborative problem-solving.




Workshops and Training


Cape Mediation offers Dispute Resolution training to individuals, organizations, and businesses. Too often, people find themselves in the midst of a conflict, whether personal or in their organizations, without the necessary communication skills or an understanding of conflict management.

Mediation Skills Training

Our training teaches conflict management, dispute resolution techniques, program processes and procedures, ethical standards, and proven strategies to develop skills to learn to manage conflict and become an effective mediator.  You will learn the techniques, procedures and processes that form the foundation of every mediation.  The training is led by our experienced team of mediators who have been practicing conflict resolution, communication and mediation skills for more than 25 years.

To arrange a training for your organization, please CONTACT US.



Conciliation Training

Cape Mediation offers an 8-hour Conciliation for attorneys.  This training teaches processes and procedures, ethical standards, and proven dispute resolution strategies.  This training meets the requirements of the Massachusetts Supreme Judicial Court’s Uniform Rules on Dispute Resolution.



Advanced Practice Training

Cape Mediation’s Advanced Practice Training Program is for newly trained neutrals and for neutrals that wish to gain additional advanced hands-on experience. This program provides an invaluable opportunity to practice mediation and conciliation skills. You will be paired with experienced neutrals under the supervision of our Volunteer Development Coordinator. It is an important next step for anyone involved in the field of Dispute Resolution. This program is held remotely by Zoom. Completion of at least a 30-hour Basic Mediation Skills Training or an 8-hour Conciliation Training is a prerequisite. 




Building Bridges — Not Walls Workshop

Our team is rich with engaging trainers who have a wealth of experience. We tap into their insights and capabilities to tailor workshops that address your specific needs.


CONTACT US to arrange a training for your organization.



Not only are the trainers superb at delivering this training, but the participants are also a fascinating and diverse group of people.”  (Jane Scarborough, Retired Law Professor)

“Where it all begins! I can honestly say the Cape Mediation Basic Mediation Skills training changed the way I look at everything – enormously for the better. Robin and Nancy are superb trainers. If you’ve ever sought to improve your conflict resolution skills in all aspects of life, this course is for you!”  (Maggie Fearn)

Remote Intensive Basic Mediation Training

Find more information and registration details below.

Basic Mediation Training Information


Training Links

Dispute Resolution Skills have a positive impact on all aspects of life. Read below to learn more!

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